Service Authority

Water Conservation and Management Plan

Click the link below to read:  Water Conservation & Management Plan

Resumption of Disconnections & Late Fees Announcement

KGSA GM Statement

Click the link below to read the Notice from the General Manager:

Utility Assistance Fund

On December 7, 2020, King George County Service Authority (KGCSA) received notification from the Department of Housing and Community Development that they were awarded  $210,276.40 in CARES Act funds. The CARES Act funds will be used to assist customers in arrears with their water and sewer bills.

In order for a customer to receive CARES Act funds, each customer shall apply for bill assistance for accounts past due between March 1, 2020 and November 30, 2020.

Customers who receive water and/or sewer utility bills from King George County Service Authority, whose accounts are in arrears and meet eligibility criteria, shall submit an application for consideration. As part of the application process, customers will need to attest to experiencing economic hardship due to the pandemic.  Applications must be received by January 8, 2021. Applicants that meet the criteria will have CARES Act funding applied to their eligible balance. 

Customer Application Forms: 

Residential Customer Intake Form

Non-Residential Customer Intake Form


For more information, please contact KGCSA Customer Service at 540-775-2746.

PUBLIC NOTICE:  From the office of the General Manager

Utility Bill Payment Options - Updated


Responsibilities

The King George County Service Authority was established in 1992 by order of the King George County Board of Supervisors to manage the water, waste water, and solid waste functions within the County of King George, Virginia. The Authority receives no tax support from the County, nor residents. The Authority operates on the revenues collected from billing for service and connection fees. There is a County payment for some capital debt, however, that is provided by the landfill receipts, and not taxes.

Hours of Operation

The Service Authority Office hours are 8 a.m. to 4:30 p.m., Monday through Friday. To report any issue during these hours, including making application for service, leaks, complaints, or requests for repairs, etc., please call our main telephone number 540-775-2746. After hour emergencies may be reported to the Sheriff’s Office, 24 hour dispatch center at 540-775-2049. Our "On Call" technicians will immediately be dispatched to your emergency. Any billing questions can be directed to MuniBilling at 1-877-210-9274.

Meetings

The Service Authority operates under the direction of a separate 5 member Board of Directors, meeting on the first and third Tuesday of every month. The Board Meetings are held in the Administration Board Room at 5:30 p.m. local time, and the public is cordially invited to participate during our open session. The public is invited to discuss any topic of concern they may have, to provide recommendations or complaints, or suggest areas that require additional utility coverage. We welcome your input and will respond to any suggestion(s) you may have.

Department Structure

The Service Authority is composed of 28 staff persons divided into 3 Departments. The Departments are Waste Water Management, Water Operations, and Utilities. Each Department is headed by a Manager whose responsibility it is to oversee the effective operation of waste water plants, water systems, and utility repairs. Each Manager reports directly to the Superintendent of Operations, and as the name implies, this manager is totally responsible for all daily operations within the Authority. The Superintendent reports directly to the General Manager.

Operations

The Service Authority currently operates 5 waste water treatment plants in 5 different service areas. The total combined daily processing capacity of waste water for the County is about 1,835,000 gallons per day. Our 12 well driven water systems produce over 750,000 gallons of fresh water each day. These systems are interconnected with distribution systems employing over 450 miles of pipe.